Refunds
Refund Policy
Last updated: 17 October 2026
ACL Aurora Core Labs LTD operates several independent products, each sold through its own site with its own refund policy. This page covers only matters common to the company.
1. Product-Specific Refund Policies
Aurora is a holding brand for several independent products, each sold through its own site. Each product's site publishes its own refund policy, covering eligibility, how to request a refund, and processing time for that product. This page covers only matters not addressed there.
2. Merchant of Record
Where a product is sold via Paddle, Paddle is the reseller and merchant of record (the relevant Paddle contracting entity is determined by the location you purchase from), and processes the actual refund once one is approved.
3. Contact Us
If a product's own site does not answer your question, use the contact form on this website.